… I have reappeared, from a new server, now on a stable platform, thanks to huge efforts, over many many tens of hours from the ever patient, optimistic and supportive Mr BW, to make me a new dress (that is, for those who weren’t reading when I last changed my clothes in late 2003, a modified-to-my-specifications CMS Template), and import all the previous posts (7,500) and comments (42,000) from 4th January 2003. I seem to have lost paragraph breaks, but, in the overall scheme of things, I am truly amazed that anything has been able to be salvaged, let alone almost everything.
I haven’t got most of my images in place yet, due to how they were previously stored by the CMS on the old server, but we now have a file of all of them, which we might be able to reinstall, although it could be one by one, and there are over 4,000 of them.
Mr BW has had some fantastic support from Dean, Olly, and James at 34sp (who I have hosted with from the beginning – I guess I was one of their early customers), who have really gone above and beyond to help resurrect BW (‘s very old format, hand-coded by Oddverse Alan way back in 2003) from the global PHP crash, then move everything to the latest version of WordPress, from Movable Tye CMS (a version last updated in 2007). To them all, thank you, thank you, thank you, I/we are very grateful.
Oh and there’s been a lot of help from AI too: if this had happened even 6 months ago, there is no way that my new dress would look like my old dress, as it’s taken a lot of customising, widgets, plugins and goodness knows what else, that only AI could summarise and explain. Creature of habit, me.
All I will say is that people who blog using new CMSs do not know how easy it is to post these days – no more painstakingly typing in the coding for each link, no more coding ordered and unordered lists, no more coding blockquotes, no more painstakingly cutting pictures to size in an image management programme before posting, no more coding alignment of pictures… there are rather too many options in fact. Mr BW laughed when I changed the ‘view’ in the CMS to the page that allows me to put in my own html tags. Old habits die hard.
In the midst of all the angst: ‘It’s gone forever, 24 years of my life stolen!’ – ‘Oh no, it’s disappeared again, I hadn’t quite got off everything I want from the old site!’ – ‘Oh it’s back, but without comments or access to the CMS backend’ – ‘Oh it’s disappeared again’ – ‘Quick, let’s grab all the old templates while we can – oh no, we’ve saved it as an .odt file which has stripped out all the leading and trailing spaces’ – etc etc, there have been other dramas.
The washing machine, not even 7 years old, died on Thursday (*nods down*). A new one was delivered on Friday afternoon. First wash fine. Quiet oh so quiet. Second wash – a 1 hour 27 minute 40°C programme turned into a 6 hour boil wash that used 4 kWh of energy (oh how good is smart meter online minute-by-minute monitoring) rather than the 500W quoted. Luckily it was only old towels and cleaning cloths.
And, going from one extreme of really excellent customer service from 34sp to absolutely appalling customer service from Appliances Direct, here are edited highlights from my 49 minute conversation with AD’s ‘customer service’ in Foreign this morning…
- “No, I am not accepting a repair on a brand new machine, I’m sure you understand that, under UK law, I can choose to have it replaced immediately.”
- “No, I am not going to accept you collecting the faulty machine one day and only then, when it gets back to the depot, processing a return for delivery on a different day, which you will not yet confirm, when I can go to your website and order a new machine for delivery tomorrow.”
- “No, this washing machine weighs 47kg, I am in my 60s, I cannot lift even 4kg these days, I will not be running off with it if you do the collection and new delivery together on one day.”
- “Do you understand how stupid what you are saying is? You need to put me through to this ‘superior’ so I can speak directly to them.”
- “Let me explain how this is going to work from my point of view: if a collection and delivery does not happen tomorrow (which you are refusing to confirm is going to happen, and you are claiming I won’t know until you send me an email at 9pm tonight when you close your call centre at 5pm), I will be putting the payment into dispute with my credit card company, cancelling my contract and order with you without further notice, leaving the dangerously faulty brand-new washing machine outside for you to collect when you can be bothered, and ordering from somewhere else who may appreciate what ‘customer service’ and ‘consumer law obligations on a retailer’ actually mean.”
- “Oh, you’ve finally found a way to do it? Gooooood, thank you soooooooo much. Now, what was stopping you from doing that 48 minutes ago?”
I think I’ve had 8 washing machines in my post-university lifetime (Servis/Zanussi/Zanussi/Zanussi/Siemens/Siemens/Samsung/Samsung), all of them new. 2 of them have boiled a 40°C wash soon after delivery. Am I special or just bloody unlucky?